Privacy Policy – HeroSpin Casino Australia

At HeroSpin Casino Australia, we treat your information the way you would treat it yourself—with respect and care. All data is protected by modern security systems, encryption, and strict access controls. We’re transparent about how and why we use your data, so you can play with confidence, knowing everything is under control.

What information we collect

We collect only data necessary to provide you with a safe and smooth gaming experience. This collection is guided by the APPs, ensuring it’s fair, lawful, and directly related to our functions as an online casino. We gather information directly from you during account creation, gameplay, or interactions, and sometimes from third parties like payment processors or regulatory bodies when permitted.

Personal Information

When you open an account, we collect your name, date of birth, address, and contact details. This information is required to verify your identity and comply with legal requirements, such as age verification to ensure you’re over 18 and to meet anti-money laundering obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We may also collect copies of identification documents, like your driver’s license or passport, for enhanced verification. In some cases, this includes sensitive information related to responsible gambling support, but only with your consent or as required by law.

Payment Information

For deposits and withdrawals, your payment details are processed securely. We do not store complete credit card information – everything is encrypted and strictly protected. Instead, we use tokenized data handled by trusted payment gateways compliant with PCI DSS standards. This minimizes risks and ensures compliance with Australian financial regulations. We may collect bank account or e-wallet details for transactions, but these are never retained longer than necessary.

Gaming and Technical Data

We collect information about your gaming behavior, IP address, device type, and browser. This helps us improve the service and prevent fraudulent activities. For instance, we track session logs, bet histories, and device identifiers to detect patterns of problem gambling or suspicious behavior, aligning with responsible gaming standards set by Australian authorities. We may also gather location data to confirm you’re accessing our services from within Australia.

How we use your data

We use your information exclusively to:

• Create and manage your account
• Process payments securely
• Verify your age and identity
• Optimize gaming operations
• Inform you about promotions or updates (only with your consent)

In addition, we analyze data to enhance user experience, such as personalizing game recommendations or providing tailored bonuses. We use it for internal research to improve site functionality and for compliance reporting to regulators. If you’ve opted in, we may send direct marketing via email or SMS, but you can withdraw consent anytime. We never use your data for unrelated purposes without explicit permission, and we de-identify information where possible for analytics.

We never share your data with third parties for marketing purposes.

Your Privacy Rights in Australia

As a player in Australia, you have the right at any time to:

• Request access to stored data
• Have incorrect information corrected
• Object to the use of your data
• Request deletion of your account and data

These rights are enshrined in the APPs. You can also request restrictions on processing or data portability. To exercise these, provide proof of identity. We aim to respond within 30 days, free of charge, unless complex. If denied, we’ll explain why and inform you of your right to complain to the OAIC.

Just write to us at [email protected] – we’ll take care of it.

Storage of Your Data

We store your data only as long as necessary or legally required. Our retention practices comply with Australian laws, balancing operational needs with privacy rights. After periods, data is securely deleted or anonymized.

After the period expires, we delete all data securely. For inactive accounts, we may retain basic details for up to 7 years to meet tax and auditing obligations.

Data Sharing with Third Parties

We only work with verified partners – e.g., payment providers, authorities, or security services. These partners receive only necessary data and are contractually obligated to data protection. For example, we share with payment processors for transactions, regulators for checks, or law enforcement if required. We may disclose to affiliates under strict confidentiality.

No sharing for advertising purposes ever. In rare cases, we transfer data overseas, such as to our Malta-based parent or cloud providers in the EU or US. We ensure recipients adhere to APP-equivalent standards via contracts like EU Standard Contractual Clauses. You consent to such transfers, but we protect your information.

Cookies and Analysis

Cookies help us improve your experience on the website. They store settings like language, login, or preferred games. We use them to remember preferences, analyze traffic, and enhance functionality while respecting privacy choices.

Types of Cookies:

• Necessary Cookies – for basic site functions
• Functional Cookies – store personal settings
• Analytics Cookies – help us optimize the service

We may use third-party tools like Google Analytics for aggregated insights, but no personal data is shared without consent. You can disable cookies anytime, though some functions may be limited. Visit our cookie consent banner for preferences.

Contact Information

If you have questions about privacy or data security, we are always available:

• Email: [email protected]
• Support: [email protected]
• Phone: +61 1800 987654 (toll-free in Australia)
• Address: HeroSpin Ltd., Level 4, St. Julian’s Business Centre, Malta

For complaints, contact our Privacy Officer via email. We’ll respond within 30 days. If unsatisfied, escalate to the OAIC at www.oaic.gov.au.

At HeroSpin Casino Australia, trust, security, and fairness are central – also in handling your data. We encourage responsible gaming. Thank you for choosing us; your privacy is our priority.